Home Writings News Dear BVG customers, are you satisfied with us?

Dear BVG customers, are you satisfied with us?

The Berliner Verkehrsbetriebe (BVG) would like to hear your opinion about the performance of the subway in Berlin. It’s amazing the fact that the public transport system of the city of Berlin is looking at the opinion of the customers to make the service better.


Berlin BVG underground is amazing, but we can do more

We want to hear from you whether you use the Berlin underground regularly or only occasionally. Even users who rarely ride underground can participate.

The Berliner Verkehrsbetriebe (BVG), the German Berlin Transport Company, is the main public transport company of Berlin, the capital city of Germany. It manages the city’s U-Bahn underground railway, tram, bus, replacement services (EV) and ferry networks, but not the S-Bahn urban rail system.

The Berliner Verkehrsbetriebe (BVG), the German Berlin Transport Company
The Berliner Verkehrsbetriebe (BVG), the German Berlin Transport Company

Answering the questions takes three to five minutes. The survey contains statements that you can rate with grades 1-5. For example: Do you have easy access to information on the subway? Do the trains come often enough? Is the tariff system transparent? Are the subway stations clean and comfortable?

This survey is being carried out simultaneously by subway operators around the world. It helps operators compare their customers’ satisfaction, learn from each other, and work to provide you with a better service.

Of course, your information will be treated confidentially and will not be used for any other purpose.


Useful Links

2018 CoMET and Nova – Customer Satisfaction Survey – BVG – https://www.surveymonkey.co.uk/r/BVG2018

BVG Berlin – We keep you moving – http://www.bvg.de/en/

Berliner Verkehrsbetriebe – BVG – https://en.wikipedia.org/wiki/Berliner_Verkehrsbetriebe

BVG Advertising – This is Berlin – https://oddberlin.com/bvg-advertising-berlin/

Berlin map and transport map – https://oddberlin.com/berlin-map-transport-map/

Where to find the metro map at every metropolitan station – https://oddberlin.com/find-metro-map-every-metropolitan-station/

How to use the Public Transport Network in Berlin – https://oddberlin.com/use-public-transport-network-berlin/


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